Ordering/Delivery
How to Order
To buy an item you must first add it to your shopping basket, to do this simply click on the "Add to Basket" button alongside the item you wish to buy.
Your shopping basket is displayed each time you add an item or can be displayed at any time by clicking on the "Your Basket" link. To remove an item from your basket simply enter a quantity of 0 and click on the "Update Basket" button.
Once you have added all of the items you wish to purchase to your basket you should proceed to our secure checkout by clicking on the "Proceed to Checkout" button within your basket or by clicking on the "Checkout" link.
From this point on simply follow the on-screen instructions. Secure on-line payment by credit or debit card is available via PayPal or you can use your PayPal account if you have one.
Prices
All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.
We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.
Delivery
We aim to ship orders within 1 working day of receiving your payment.
Delivery is charged per order and is based on total weight:
Weight |
Price |
100g |
50p |
500g |
£1.00 |
2kg |
£3.00 |
6kg |
£4.00 |
Over 6kg |
FREE |
The shopping basket automatically calculates and displays the amount of postage you will pay each time you add an item to it.
Orders weighing up to 1kg are sent via First Class post, heavier orders are sent as Standard Parcels or via courier and are delivered in 3-5 working days.
Please note that the quoted product weights are the weight of the contents not of the actual items.
Complaints
If you are unhappy with any aspect of our service or products, please contact us - info@bianua.com.
Security
All details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.
Secure on-line payment is available via PayPal.